by: Marissa Consalo
Have you ever noticed that when you get your key at reception, they never tell you your room number—only the floor on which you’ll be staying? That’s for security reasons—they want to keep your room number private. Small measures like this are factored into the design, construction, and operations of a hotel; they are are meant to provide additional safety to guests, employees, and the property.
As we launch into the 2020s, hotels are taking further steps toward the integration of more modern technology within their security systems. With hotels increasingly moving away from all forms of paper, more is being done to combat cyber crime.
According to Top Hotel News, “To combat cybercrime, hotels are taking steps to incorporate more advanced firewalls, limiting who has access to data and securing mobile devices of employees.” Additionally, hotels have been installing virtual local area networks (“VLAN”), which provide enhanced connectivity, with an additional layer of protection.
Mobile Key App
When it comes to the physical safety of the guests, the mobile room key has added a new layer of security for travelers. With this new technology, the guest can only get in their room through the use of their mobile device, which greatly reduces the chance of a room key falling into the wrong hands. Some hotels even provide an alert system through the mobile key app, that will let guests know if their room has been entered without them physically being there.
The hospitality industry has also stepped up the security for not only their systems, and their guests, but also their employees. Last year, the American Hotel and Lodging Association (“AHLA”) launched their “5-star Promise” to prioritize the safety of employees more than ever before. In a video, the AHLA showcased a new device that allows room attendants to send a silent signal to the hotel’s security system along with the direct location of the employee who pressed it.
By 2020, the AHLA projects that over 20,000 properties will have devices of this nature for not only their housekeeping departments but all of their employees, and they are on track to becoming the standard across all brands.
While these technological advancements in security may come at a hefty cost for hotels, the safety and well being of the guests, employees, and the property are priceless, and for that reason, companies will continue to push towards building the most efficient systems possible for their properties.